McGraw-Hill
Management Lessons from Taiichi Ohno: What Every Leader Can Learn from the Man who Invented the Toyota Production System Takehico Harada McGraw-Hill (2015) “It is a system that says there is no limit to people’s creativity. People don’t go to…
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Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes Patricia Pulliam Phillips and Jack J. Phillips McGraw-Hill (2015) How to connect HR to business, predict the value of HR initiatives, and optimize the value of…
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Great Motivation Secrets of Great Leaders John Baldoni McGraw-Hill (2005) “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams Long ago I concluded that one person cannot…
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Great Communication Secrets of Great Leaders John Baldoni McGraw-Hill (2003) “The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw I read this book when it was first published (2003) and recently re-read…
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Robbie Kellman Baxter created the popular business term “Membership Economy.” She is the founder of Peninsula Strategies LLC, a strategy consulting firm. The Peninsula Strategies website is www.peninsulastrategies.com. Her clients have included large organizations like Netflix, SurveyMonkey and Yahoo!, as…
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Does It Work?: 10 Principles for Delivering True Business Value in Digital Marketing Shane Atchison and Jason Burby McGraw-Hill (2015) How and why brilliant ideas well-executed in “the conditions that allow magic to happen” can achieve business objectives Those who…
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Robbie Kellman Baxter created the popular business term “Membership Economy.” She is the founder of Peninsula Strategies LLC, a strategy consulting firm. The Peninsula Strategies website is www.peninsulastrategies.com. Her clients have included large organizations like Netflix, SurveyMonkey and Yahoo!, as…
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The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue Robbie Kellman Baxter McGraw-Hill (2015) How to create a community of “customer evangelists” who thrive in the Membership Economy The term “customer evangelist” was introduced…
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Leading from the Front: No-Excuse Leadership Tactics for Women Angie Morgan and Courtney Lynch McGraw-Hill (2006) Valuable lessons for men as well as women that can help accelerate personal growth and professional development Long ago, I realized that most limits…
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James Merlino, MD, has been the Chief Experience Officer of the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon in the Digestive Disease Institute. He is the founder and current president of the Association for Patient…
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