Innovative management: A conversation with Gary Hamel

February 26, 2017

Here is a brief excerpt from another outstanding interview of Gary Hamel featured online by The McKinsey Quarterly, published by McKinsey & Company and conducted by Joanna Barsh. To read the complete article, check out others, obtain subscription information, and…

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What Great Listeners Actually Do

November 9, 2016

Here is an excerpt from an article written by Jack Zenger and Joseph Folkman for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive…

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Elite Minds: A book review by Bob Morris

September 20, 2016

Elite Minds: How Winners Think Differently to Create a Competitive Edge and Maximize Success Stan Beecham McGraw-Hill (September 2016) If the mind is what the brain does, this is how and why it controls the body In the title of…

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Alan Weiss on “How to forge your own path to success”: An interview by Bob Morris

July 31, 2016

Alan Weiss is one of those rare people who can say he is a consultant, speaker, and author and mean it. His consulting firm, Summit Consulting Group, Inc., has attracted clients such as Merck, Hewlett-Packard, GE, Mercedes-Benz, State Street Corporation,…

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The Disney Way: A book review by Bob Morris

April 23, 2016

The Disney Way: Harnessing the Management Secrets of Disney in Your Company (Third Edition) Bill Capodagli and Lynn Jackson McGraw-Hill (April 2016) The “magic” of values-driven, customer-centric, high-impact management This is the updated and expanded Third Edition of a book…

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Joseph A. Michelli on “Being Driven to Delight”: An interview by Bob Morris

March 6, 2016

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights…

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Driven to Delight: A book review by Bob Morris

January 13, 2016

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Joseph A. Michelli McGraw-Hill (2016) “The Best or Nothing”: The Mercedes-Benz Way As those who have read one or more of his previously published books already know, Joseph Michelli possesses…

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Four Types of Frustrating Bosses – And How To Manage Them

November 30, 2015

Here is a brief excerpt from an article by Gary Bradt, featured by LinkedIn Pulse. To read the complete article, check out others, and sign up to receive email alerts, please click here. * * * If you’re the boss…

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Shane Atchison and Jason Burby: An interview by Bob Morris

November 22, 2015

As CEO of POSSIBLE, Shane Atchison leads the the digital agency’s long-term strategic vision of working with leading financial service organizations, consumer brands, start-ups, nonprofits, and community-based organizations, helping each realize the potential of the Internet and its impact on…

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Rocket: A book review by Bob Morris

November 15, 2015

Rocket: Eight Lessons to Secure Infinite Growth Michael J. Silverstein, Dylan Bolden, Rune Jacobsen, and Rohan Sajdeh McGraw-Hill (October 2015) Here are 16 mini-case studies that demonstrate the physics of accelerated commercial growth I think this book’s subtitle is a…

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