Month: April 2015
Chess Not Checkers: Elevate Your Leadership Game Mark Miller Berrett-Koehler Publishers, Inc. (2015) Beware of Whack-a-Mole leadership and management I have read and reviewed all of Mark Miller’s previous books, including Great Leaders Grow and The Secret (both in collaboration…
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Robbie Kellman Baxter created the popular business term “Membership Economy.” She is the founder of Peninsula Strategies LLC, a strategy consulting firm. The Peninsula Strategies website is www.peninsulastrategies.com. Her clients have included large organizations like Netflix, SurveyMonkey and Yahoo!, as…
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Here is an excerpt from an article written by Roger L. Martin for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email…
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In his own words…. I’m an entrepreneur who writes. I’ve written three books. The End of Nice: How to be human in a world run by robots: This is a manifesto for human creativity in the age of machines, big…
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Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines Adam Toporek AMACOM (2015) How to Create the Ultimate Customer Relationship I am amazed, frankly, that customer service today is worse than at any prior time I…
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Rodd Wagner is the New York Times bestselling author of the book Widgets: The 12 New Rules for Managing Your Employees As If They’re Real People, published by McGraw-Hill (April 2015). He is one of the foremost authorities on employee…
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The Road to Character David Brooks Random House (2015) Here is a thoughtful and heartfelt affirmation of a “moral ecology” that can help all of us to cultivate stronger character I have read and then reviewed most of David Brooks’…
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Sue Desmond-Hellmann (chief executive of the Bill & Melinda Gates Foundation) in “The Corner Office”
Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Sue Desmond-Hellmann, chief executive of…
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Simple Rules: How to Thrive in a Complex World Donald N. Sull and Kathleen M. Eisenhardt Houghton Mifflin Harcourt (2015) How and why simple rules help to accelerate personal growth and executive development First, I want to share two of…
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The eight essentials of innovation
Here is a brief excerpt from an article written by Marc de Jong, Nathan Marston, and Erik Roth for the McKinsey Quarterly, published by McKinsey & Company. They explain how and why strategic and organizational factors are what separate successful…
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