Month: June 2021

The wit and wisdom of Daniel Kahneman

June 30, 2021

Daniel Kahneman is an Israeli psychologist and economist notable for his work on the psychology of judgment and decision-making, as well as behavioral economics, for which he was awarded the 2002 Nobel Memorial Prize in Economic Sciences. Here is a…

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Prediction: The future of CX

June 29, 2021

Here is an excerpt from an article written by Rachel Diebner, Mike Thompson, David Malfara, Kevin Neher, and Maxence Vancauwenberghe for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about…

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Culture in the hybrid workplace

June 28, 2021

Here is an excerpt the transcript of a podcast in which Bryan Hancock, Bill Schaninger, and Brooke Weddle participate.  It was featured in the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn…

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Decoding Greatness: A book review by Bob Morris

June 27, 2021

Decoding Greatness: How the Best in the World Reverse Engineer Success Ron Friedman Simon & Schuster (June 2021) How to reverse engineer success, however you define it As I began to read this book, I was again reminded of how…

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The eight trends that will define 2021–and beyond

June 26, 2021

Here is an excerpt from a conversation involving Celia Huber and Kevin Sneader for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up for email…

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What Emerson Can Teach Us About Resilience

June 25, 2021

Here is a brief excerpt from an article by Mark Edmundson for The Wall Street Journal. To read the complete article, check out others, and obtain information about deep-discount subscription rates, please click here. Ralph Waldo Emerson in 1860. (Credit:…

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Behavioral science in business: Nudging, debiasing, and managing the irrational mind

June 24, 2021

Here is an excerpt from a podcast led by Tim Dickson about how companies can use behavioral science to address unconscious bias and instincts and manage the irrational mind. It appeared in the McKinsey Quarterly, published by McKinsey & Company.…

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The search for purpose at work

June 24, 2021

Here is an excerpt from the transcript of a podcast that involved Naina Dhingra and Bill Schaninger for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and…

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Employees Are Lonelier Than Ever. Here’s How Employers Can Help.

June 23, 2021

Here is an excerpt from an article written by Constance Noonan Hadley for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email…

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John Cleese on Creativity in Management

June 22, 2021

Although usually associated with Monthy Python’s Flying Circus, a group of relentless humorists that he co-founded, John Cleese is also a remarkably brilliant as well as entertaining thought leader in the world of business education. Here is a direct link…

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