Commentaries

How to attack what Jim O’Toole characterizes as “the ideology of comfort and the tyranny for custom”

October 27, 2016

In Reorg, Stephen Heidari-Robinson and Suzanne Heywood introduce and then thoroughly explain a five-step process by which to complete organizational transformation. I agree with them that, in order to get it right, those involved should have a solid business rationale…

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How “connection architecture” can establish and then sustain the strongest customer relationships

October 26, 2016

In TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments, Doug Conant and Mette Norman share some excellent insights with regard to how to maximize the value of frequent and informal interaction with associates. They explain how and why…

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Two huge market segments floating in a blue ocean

October 24, 2016

In Simply Brilliant, Bernard Schroeder explains how specific “tools” can unlock creativity and spark new ideas. I agree with Abraham Maslow: “The key question isn’t ‘What fosters creativity?’ But it is why in God’s name isn’t everyone creative?…We have got…

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Good Listeners Ask Good Questions

October 24, 2016

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * Some people equate good listening with sitting silently, nodding, making…

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The Wit and Wisdom of Eric Weiner

October 23, 2016

In his latest book, The Geography of Genius, Eric Weiner engages his reader as a companion during “a search for the world’s most creative places, from ancient Athens to Silicon Valley.” Here are a few excerpts that correctly suggest the…

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Here’s an organizational self-assessment of potentially great value

October 23, 2016

In Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley, Antonio García Martinéz introduces what is — at least for me — a new metaphor: the chaos monkey. He explains it as a mechanism by which to “test a…

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David Brooks on “How to Repair Moral Capital”

October 22, 2016

Over the years, I have relied on a few journalists to help me navigate my way through the forces and events that resemble a fog in everyday life. David Brooks is one of them. His mind reminds me of a…

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Using behavioral science to improve the customer experience

October 22, 2016

Here is a brief excerpt from an article written by John DeVine and Keith Gilson for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about the firm, obtain subscription…

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How to build a remarkable life and career of eclectic breadth and diversity

October 21, 2016

In The Mosaic Principle, Nick Lovegrove examines what he characterizes as “the six dimensions [or behaviors] of a remarkable life and career.” Here they are: 1. Doing What Seems Right: Applying Your Moral Compass 2. On Being T-Shaped: Defining an…

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With regard to “our new Renaissance,” there’s good news and there’s bad news

October 20, 2016

In Age of Discovery, Ian Goldin and Chris Kutarna explain how most of us are struggling to navigate the risks and rewards of what they characterize as “our new Renaissance.” Today, we are engaged in a contest “between the good…

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