McGraw-Hill
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification Rajat Paharia McGraw-Hill (2013) How to build a stakeholder loyalty and engagement program that drives a competitive advantage for your enterprise According to Rajat Paharia, the…
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The Crowdsourced Performance Review: How to Use the Power of Social Recognition to Transform Employee Performance Eric Mosley McGraw-Hill (2013) How and why all organizations need a better model for performance reviews Opinions are divided – sometimes sharply divided –…
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Dave Ulrich is a Professor at the Ross School of Business, University of Michigan and a partner at the RBL Group, a consulting firm focused on helping organizations and leaders deliver value. He studies how organizations build capabilities of leadership,…
Read MoreLeadership Sustainability: Seven Disciplines to Achieve the Changes Great Leaders Know They Must Make Dave Ulrich and Norm Smallwood McGraw-Hill (2013) “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle I was wondering…
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12 Disciplines of Leadership Excellence: How Leaders Achieve Sustainable High Performance Brian Tracy and Peter Chee McGraw-Hill (2013) No so much “disciplines” as they are dimensions of a mindset The last time I checked, Amazon US sells 45,249 books that…
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Leadership Brand: Developing Customer-Focused Leaders to Drive Performance and Build Lasting Value Dave Ulrich and Norm Smallwood McGraw-Hill (2007) “The journey to leadership brand begins with the self.” Note: I recently re-read this book before reading the co-authors’ latest book,…
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Disney U : How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees Doug Lipp McGraw-Hill (2013) There are valuable business lessons to be learned from “the human architect” of Disney’s magic kingdoms Personal note: Soon after Disneyland…
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To Harvard professor Clayton Christensen, coauthor of How Will You Measure Your Life?, a primary task of leadership is asking questions that anticipate great challenges. Here is a brief excerpt from an interview conducted by Art Kleiner for strategy+business magazine,…
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Crisis Communications: The Definitive Guide to Managing the Message Steven Fink McGraw-Hill (2013) Why you should never “pick a fight with anyone who buys bandwidth by the geobyte” I read and reviewed Steven Fink’s previous book, Crisis Management: Planning for…
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Six Secrets to Doing Less and Accomplishing More
Here is a brief excerpt from an article written by by Matthew E. May for strategy+business magazine, published by Booz & Company. In it, he explains why the best innovation strategies are rooted in the art of subtraction. To read…
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