Commentaries

Meg Whitman’s Onboarding into Hewlett-Packard

September 25, 2011

  Here is George Bradt‘s latest post at the Prime Genesis website. To learn more about George and the firm as well as check out a wealth of valuable resources, please click here. *     *     *…

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Mother Teresa: The Silent Treatment

September 25, 2011

Here is a recent article from the Drucker Exchange (the Dx), an online resource that hosts an ongoing conversation about bettering society through effective management and responsible leadership. It is produced by the Drucker Institute, a think tank and action…

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Joe’s Journal: The Three Dimensions of the Corporation

September 24, 2011

Here is the latest post by Joseph A. Maciariello featured in the Joe’s Journal series at the Drucker Exchange (Dx) sponsored by the Drucker Institute. The Drucker Exchange (the Dx) is a platform for bettering society through effective management and…

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How and why asking the “ultimate question” can create the ultimate competitive advantage

September 23, 2011

I have read and reviewed all of Fred Reichheld’s previous books and thus was especially interested in reading his latest, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World, co-authored with a Bain colleague, Rob…

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How and Why to Disrupt Yourself

September 23, 2011

Here is an excerpt from an article written by Whitney Johnson for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click…

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Bottling Customer Experience

September 23, 2011

Here is an excerpt from an article by Theodore Kinni and featured by strategy+business magazine, published by Booz & Company. In it, Kinni — the co-author of Be Our Guest: Perfecting the Art of Customer Service — introduces a lesson in creating…

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Richard Rumelt’s reflections on Apple and Steve Jobs

September 22, 2011

Here is a recent post by Richard Rumelt. He is the author Good Strategy/Bad Strategy: The Difference and Why It Matters and the Harry and Elsa Kunin Professor of Business and Society at the UCLA Anderson School of Management.   I…

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Getting People to Decide Already

September 22, 2011

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. Indecisiveness plagues many companies. Often, both leaders and employees struggle to make or…

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The Curse of Being a High Achiever

September 22, 2011

In the June 2011 issue of Harvard Business Review, “The Paradox of Excellence,” Thomas J. DeLong and Sara DeLong explain how and why high achievers often undermine their leadership by being afraid to show their limitations. Here are some behaviors…

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Know Your Unwritten Plan

September 21, 2011

  Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. When preparing for the future, you need two plans—one you write down,…

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