Commentaries
Here is a recent article from the Drucker Exchange (the Dx), an online resource that hosts an ongoing conversation about bettering society through effective management and responsible leadership. It is produced by the Drucker Institute, a think tank and action…
Read MoreI have read and reviewed all of Fred Reichheld’s previous books and thus was especially interested in reading his latest, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World, co-authored with a Bain colleague, Rob…
Read MoreHere is an excerpt from an article written by Whitney Johnson for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click…
Read MoreHere is an excerpt from an article by Theodore Kinni and featured by strategy+business magazine, published by Booz & Company. In it, Kinni — the co-author of Be Our Guest: Perfecting the Art of Customer Service — introduces a lesson in creating…
Read MoreHere is a recent post by Richard Rumelt. He is the author Good Strategy/Bad Strategy: The Difference and Why It Matters and the Harry and Elsa Kunin Professor of Business and Society at the UCLA Anderson School of Management. I…
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Meg Whitman’s Onboarding into Hewlett-Packard
Here is George Bradt‘s latest post at the Prime Genesis website. To learn more about George and the firm as well as check out a wealth of valuable resources, please click here. * * *…
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