Commentaries

A Covey of Quotations

July 2, 2021

Here are seven quotations, a few of which you may not have seen before. 1. “In order to have a conversation with someone, you have to reveal yourself.” James Baldwin 2. “Once we rid ourselves of traditional thinking we can…

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Courageous Leadership: Abraham Lincoln

July 2, 2021

In Forged in Crisis, Nancy Koehn focuses on five quite different leaders who exemplify the power of courage in turbulent times: Ernest Shackleton, Abraham Lincoln, Frederick Douglass, Dietrich Bonhoeffer, and Rachel Carson. These are among her most thoughtful comments about…

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Building a Data-Driven Culture from the Ground Up

July 1, 2021

Here is an excerpt from an article written by S.N. Subrahmanyan and Sanjay Jalona for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive…

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The wit and wisdom of Daniel Kahneman

June 30, 2021

Daniel Kahneman is an Israeli psychologist and economist notable for his work on the psychology of judgment and decision-making, as well as behavioral economics, for which he was awarded the 2002 Nobel Memorial Prize in Economic Sciences. Here is a…

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Prediction: The future of CX

June 29, 2021

Here is an excerpt from an article written by Rachel Diebner, Mike Thompson, David Malfara, Kevin Neher, and Maxence Vancauwenberghe for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about…

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The eight trends that will define 2021–and beyond

June 26, 2021

Here is an excerpt from a conversation involving Celia Huber and Kevin Sneader for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up for email…

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What Emerson Can Teach Us About Resilience

June 25, 2021

Here is a brief excerpt from an article by Mark Edmundson for The Wall Street Journal. To read the complete article, check out others, and obtain information about deep-discount subscription rates, please click here. Ralph Waldo Emerson in 1860. (Credit:…

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Behavioral science in business: Nudging, debiasing, and managing the irrational mind

June 24, 2021

Here is an excerpt from a podcast led by Tim Dickson about how companies can use behavioral science to address unconscious bias and instincts and manage the irrational mind. It appeared in the McKinsey Quarterly, published by McKinsey & Company.…

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The search for purpose at work

June 24, 2021

Here is an excerpt from the transcript of a podcast that involved Naina Dhingra and Bill Schaninger for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and…

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Employees Are Lonelier Than Ever. Here’s How Employers Can Help.

June 23, 2021

Here is an excerpt from an article written by Constance Noonan Hadley for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email…

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