Book Reviews
Manager Redefined: The Competitive Advantage in the Middle of Your Organization Thomas O. Davenport and Stephen D. Harding Jossey-Bass (2010) A brilliant exploration of neglected opportunities in the management “ecotone” In Thomas O. Davenport’s latest book, co-authored with Stephen D.…
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SNAP Selling: Speed Up Sales and Win More Business with Today’s Frazzled Customers Jill Konrath Potfolio/Penguin Group (2010) Forward to the new “basics “ In her previous book, Selling to Big Companies, Jill Konrath introduced a number of core principles…
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Selling to Big Companies Jill Konrath Kaplan Publishing (2005) Actually, her advice applies to almost every sales situation Frankly, I began to read this book with some skepticism because I had already read dozens (hundreds?) of books about sales –…
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Previously, I posted excerpts from articles that comprise a series sponsored by Harvard Business Review. Now, all of the articles plus other material have been published both in a single volume and as a PDF. The complete collection is for…
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It Chip R. Bell and John R. Patterson Berrett-Koehler Publishers (2011) A comprehensive road map for the new landscape of customer relationships After carefully identifying the “what”…
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Leading Outside the Lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results Jon R. Katzenbach and Zia Khan Jossey-Bass/A Wiley Imprint (2010) Animal metaphors remain popular among authors of business books. Credit Jon Katzenbach and…
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Here is an excerpt from another outstanding article, written by Richard Rumelt and featured by The McKinsey Quarterly online. To read the complete article, please click here. * * * Bad strategy abounds, says UCLA management professor Richard Rumelt. Senior…
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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior Kerry Patterson , Joseph Grenny , Ron McMillan, and Al Switzler McGraw-Hill (2005) Peril or Opportunity? As I read this exceptionally informative book, I was again reminded of the fact that…
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Maestro: A Surprising Story About Leading by Listening Roger Nierenberg Portfolio/The Penguin Group (2009) Roger Nierenberg has written the best book on the essence of leadership that I have read in recent years. He provides the material in the form…
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Beyond Budgeting: How Managers Can Break Free from the Annual Performance Trap Jeremy Hope and Robin Fraser Harvard Business Press (2003) How to avoid or escape from “the annual performance trap” Given what Hope and Fraser perceive to be an…
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