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“A wise person knows when and how to make the exception to every rule. A wise person knows how to improvise. Real-world problems are often ambiguous and ill-defined and the context is always changing. A wise person is like a…
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Marty Neumeier began his career as a designer, but soon added writing and strategy to his repertoire, working variously as an identity designer, art director, copywriter, journalist, package designer, magazine publisher, and brand consultant. By the mid-1990s he had developed…
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Joseph A. Michelli McGraw-Hill (2016) “The Best or Nothing”: The Mercedes-Benz Way As those who have read one or more of his previously published books already know, Joseph Michelli possesses…
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Deep Work: Rules for Focused Success in a Distracted World Cal Newport Grand Central Publishing (2016) “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle Those who aspire to “connect sacredness inherent in…
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Here is an article written by the Editors of the McKinsey Quarterly, published by McKinsey & Company, in which they identify what readers selected as the Ten Most Popular Articles on Marketing & Sales (2015). To check out other resources,…
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Primed to Perform: How to Build the Highest Performing Cultures Through the Science of Total Motivation Neel Doshi and Lindsay McGregor HarperBusiness/An Imprint of HarperCollins (2015) How to make every single person in your organization solve problems 10% better, 10%…
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Here is a brief excerpt from an article by Paul Leinwand, Cesare Mainardi, and Art Kleiner for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information,…
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Geoffrey Moore is an author, speaker, and advisor who splits his consulting time between start-up companies in the Mohr Davidow portfolio and established high-tech enterprises, including Salesforce, Microsoft, Intel, Box, Aruba, Cognizant, and Rackspace most recently. His life’s work has…
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The Granularity of Growth: How to Identify the Sources of Growth and Drive Enduring Company Performance Patrick Viguerie, Sven Smit, and Mehrdad Baghai John Wiley & Sons (2008) Here is a rigorous analytical foundation for understanding growth and the architecture…
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For all you folks who love word play
The Washington Post has published the winning submissions to its yearly contest, in which readers are asked to supply alternate meanings for common words. And the winners are: 1. Coffee, n. The person upon whom one coughs. 2. Flabbergasted, adj.…
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