Southwest Airlines

The Trust Edge: A book review by Bob Morris

October 25, 2012

The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line David Horsager Free Press (2012) “As soon as you trust yourself, you will know how to live.” Johann Wolfgang von Goethe Presumably all C-level…

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When Core Values Are Strategic: A book review by Bob Morris

May 17, 2012

When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as…

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The CEO’s Role in Talent Management

May 11, 2012

Here is a brief excerpt from an article written by Halley Bock for Talent Management magazine. To check out all the resources and sign up for a free subscription to the TM and/or Chief Learning Officer magazines published by MedfiaTec,…

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Nine Do’s and Don’ts for Dealing with the Disgruntled

January 18, 2012

Here is an excerpt from an article written by Rosabeth Moss Kanter for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts,…

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Michael Porter and Adrian Slywotzky on how the right strategies and tactics can create demand

December 9, 2011

In her recently published book, Understanding Michael Porter: The Essential Guide to Competition and Strategy, Joan Magretta has much of value to say.  In Chapter 4: Creating Value: The Core  (Part Two), for example, she discusses Enterprise-Rent-a-Car, Zipcar, Southwest Airlines,…

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Great by Choice: A book review by Bob Morris

October 12, 2011

Great by Choice: Uncertainty, Chaos, and Luck – Why Some Companies Thrive Despite Them All Jim Collins and Morten T. Hansen Harper Business/A HarperCollins Imprint (2011) Additional and even more valuable revelations about “the principles that distinguish great organizations from…

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Demand: A book review by Bob Morris

October 8, 2011

Demand: Creating What People Love Before They Know They wWant It Adrian J. Slywotzky with Karl Weber Crown Business (2011) How to create a demand-creating culture Many books published in recent years offer excellent advice on how to create and…

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Motivating Behavior Change: Boosting Performance by Mobilizing Pride Builders

August 21, 2011

Here is an excerpt from an article co-authored by Jon Katzenbach, Laird Post, Jonathan Gruber, and Aurelie Viriot, featured by The Katzenbach Center at Booz & Company. They explain how and why achieving strategic goals and accelerating performance results often…

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The culture of engagement: 13 core elements

August 10, 2011

Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture. A few address employee engagement. Hopefully, a high percentage of those who share a workplace…

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Reputation Rules: A book review by Bob Morris

July 26, 2011

Reputation Rules: Strategies for Building Your Company’s Most Valuable Asset Daniel Diermeier AMACOM (2011) Why a reputation strategy is imperative and how to formulate, execute, an then manage one It is no coincidence that on Fortune magazine’s annual lists of…

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