Southwest Airlines
Here is an excerpt from an article written by William C. Taylor for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts,…
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Here is an excerpt from article written by Jon R. Katzenbach and Zia Khan for the Harvard Business blog. To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business…
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Mavericks at Work: Why the Most Original Minds in Business Win William C. Taylor and Polly G. Labarre Harper Paperbacks (2008) How an organization can prosper in a “hypercompetitive marketplace” As William C. Taylor and Polly LaBarre explain in this…
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The Power of Nice: How to Conquer the Business World With Kindness Linda Kaplan Thaler and Robin Koval Crown Business (2006) How to strengthen your “niceness muscles” Frankly, I think it would be ludicrous for anyone to need to read…
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Conley is the founder and CEO of Joie de Vivre Hospitality, California’s largest boutique hotel company, founded in 1987. At the age of 26 with no industry experience, Chip created The Phoenix, taking a 1950s seedy motel and turning it…
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Chip Conley is the founder and CEO of Joie de Vivre Hospitality, California’s largest boutique hotel company that was founded in 1987. At the age of 26 with no industry experience, Chip created The Phoenix, taking a 1950s seedy motel…
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The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine and James H. Gilmore Harvard Business Review Press (1999) Note: I read this book when it was first published and recently re-read it, curious to know…
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Cirque du Soleil: The Spark – Igniting the Creative Fire that Lives within Us All Created by Lyn Heward and written by John U. Bacon Doubleday (2006) “From a tiny spark a great fire was kindled and its flames warmed…
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The Thank You Economy Gary Vaynerchuk HarperBusiness (2011) Business begins with making people feel appreciated…and goes nowhere unless they do In recent years, an avalanche of research data generated from marketplaces throughout the world reveals that when asked to identify…
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Five Lessons You Can Learn From the World’s Most Admired Companies
Here is an excerpt from an article written by Mel Stark and Mark Royal for Talent Management magazine (5/10/2011). To check out all the resources and sign up for a free subscription to the TM and Chief Learning Officer magazines…
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