Posts

Meg Whitman’s Onboarding into Hewlett-Packard

September 25, 2011

  Here is George Bradt‘s latest post at the Prime Genesis website. To learn more about George and the firm as well as check out a wealth of valuable resources, please click here. *     *     *…

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Mother Teresa: The Silent Treatment

September 25, 2011

Here is a recent article from the Drucker Exchange (the Dx), an online resource that hosts an ongoing conversation about bettering society through effective management and responsible leadership. It is produced by the Drucker Institute, a think tank and action…

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David Barger (JetBlue) in “The Corner Office”

September 25, 2011

Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of David Barger (president and chief…

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Fired Up or Burned Out: A book review by Bob Morris

September 24, 2011

Fired Up or Burned Out: How to Reignite Your Team’s Passion, Creativity, and Productivity Michael Lee Stallard with Carolyn Dewing-Hommes and Jason Pankau Thomas Nelson (2007) How to “take a hard line on the soft issues” Many of those who…

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Michael Lee Stallard: An interview by Bob Morris

September 24, 2011

Stallard is the president of the consulting firm E Pluribus Partners. Formerly, he was an investment banker who later in his career became the chief marketing officer for businesses at Morgan Stanley and Charles Schwab. He is the primary author…

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Joe’s Journal: The Three Dimensions of the Corporation

September 24, 2011

Here is the latest post by Joseph A. Maciariello featured in the Joe’s Journal series at the Drucker Exchange (Dx) sponsored by the Drucker Institute. The Drucker Exchange (the Dx) is a platform for bettering society through effective management and…

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Management Tips from Harvard Business Review: A book review by Bob Morris

September 24, 2011

Management Tips from Harvard Business Review Various Contributors Harvard Business Review Press (2011) 150 “tips”…almost unlimited “icebergs” Here are 150 “Management Tips of the Day” that have been featured by the Harvard Business Review blog (http://blogs.hbr.org/). On average, each has…

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How and why asking the “ultimate question” can create the ultimate competitive advantage

September 23, 2011

I have read and reviewed all of Fred Reichheld’s previous books and thus was especially interested in reading his latest, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World, co-authored with a Bain colleague, Rob…

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How and Why to Disrupt Yourself

September 23, 2011

Here is an excerpt from an article written by Whitney Johnson for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click…

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Bottling Customer Experience

September 23, 2011

Here is an excerpt from an article by Theodore Kinni and featured by strategy+business magazine, published by Booz & Company. In it, Kinni — the co-author of Be Our Guest: Perfecting the Art of Customer Service — introduces a lesson in creating…

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