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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification Rajat Paharia McGraw-Hill (2013) How to build a stakeholder loyalty and engagement program that drives a competitive advantage for your enterprise According to Rajat Paharia, the…
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Here is a brief excerpt from an article written by Gretchen Rubin for LinkedIn. To read the complete article and check out others, please click here. Photo: pmccarthy, Flickr * * * I recently read First, Break All the Rules(1999)…
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Wired for Thought: How the Brain Is Shaping the Future of the Internet Jeffrey M. Stibel Harvard Business Press (2009) How and why the Internet “is transformational…the first real external replication of the human brain that we’ve seen” With collaborative…
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Here is a brief excerpt from an article written by Sallie Krawcheck and featured by LinkedIn. To read the complete article and check out other valuable resources, please click here. Illustration: Zack Blanton/Vetta/Getty Images * * * I am investing…
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Giancarlo Livraghi published El poder de la estupidez (The Power of Stupidity) in 2012. These are among the quotations he provides. “There is no such thing as an underestimate of average intelligence.” Henry Adams “Scientists will eventually stop flailing around…
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Intuition Pumps and Other Tools for Thinking Daniel C. Dennett W.W. Norton & Company (2013) Here is a process of natural selection that could (perhaps) help to achieve metacognition With regard to the title, Daniel Dennett observes, “Intuition pumps have…
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Here is an excerpt from an article written by Anthony K. Tjan for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, and sign up for a subscription…
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Those of us who write for profit and/or pleasure owe a substantial debt to Maria Popova whose website, Brain Pickings, provides an abundance of valuable material. Here’s a case in point. According to Popova, “By popular demand, I’ve put together…
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The Crowdsourced Performance Review: How to Use the Power of Social Recognition to Transform Employee Performance Eric Mosley McGraw-Hill (2013) How and why all organizations need a better model for performance reviews Opinions are divided – sometimes sharply divided –…
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Deloitte/MIT SMR Report: How are companies harnessing the value of social business?
Here is an invitation to check out new findings from the 2013 Global Executive Study and Research Project co-sponsored by Deloitte and MIT Sloan Management Review (MIT SMR), Deloitte Social Business Report: Shifting Out of First Gear. Social networking can…
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