Posts

Using behavioral science to improve the customer experience

October 22, 2016

Here is a brief excerpt from an article written by John DeVine and Keith Gilson for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about the firm, obtain subscription…

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Stephanie Mead and Steven Stowell on “The Art of Strategic Leadership”: Part 1 of an interview by Bob Morris

October 21, 2016

Stephanie S. Mead, MBA, is the co-author of five books, including The Art of Strategic Leadership: How Leaders at All Levels Prepare Themselves, Their Teams, and Organizations for the Future, and has also published many shorter works on the topics…

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How to build a remarkable life and career of eclectic breadth and diversity

October 21, 2016

In The Mosaic Principle, Nick Lovegrove examines what he characterizes as “the six dimensions [or behaviors] of a remarkable life and career.” Here they are: 1. Doing What Seems Right: Applying Your Moral Compass 2. On Being T-Shaped: Defining an…

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With regard to “our new Renaissance,” there’s good news and there’s bad news

October 20, 2016

In Age of Discovery, Ian Goldin and Chris Kutarna explain how most of us are struggling to navigate the risks and rewards of what they characterize as “our new Renaissance.” Today, we are engaged in a contest “between the good…

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50 Common Cognitive Distortions: A giant list of ubiquitous cognitive distortions

October 20, 2016

Becoming mindful of the common cognitive distortions will help you understand yourself and other people better, and improve your decision making. Here is an excerpt from an article by Alice Boyes for Psychology Today. To read the complete article, check…

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Stan Beecham on “Elite Minds”: Part 2 of an interview by Bob Morris

October 19, 2016

Stan Beecham is a sport psychologist and director and founding member of the Leadership Resource Center in Atlanta, Georgia. Since 1998, he has been helping organizations maximize performance and realize the full potential of their human resources. Senior executives utilize…

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The four pillars of distinctive customer journeys

October 19, 2016

Here is a brief excerpt from an article written by Joao Dias, Oana Ionutiu, Xavier Lhuer, and Jasper van Ouwerkerk for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more…

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Ken Marlin on “The Marine Corps Way”: Part 2 of an interview by Bob Morris

October 18, 2016

Ken Marlin is Managing Partner and Founder of Marlin & Associates. For more than 30 years, he has advised scores of U.S. and international middle-market technology enabled firms on the best ways to buy, sell, grow, and thrive. Between 1970…

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A crash course on creative thinking

October 18, 2016

After introducing eight “powerful, surprisingly simple” steps to creativity, Keith Sawyer observes in Zig Zag: The Surprising Path to Greater Creativity: “Exceptional creators often zig zag through all eight steps, in varying order, every day. That’s part of the secret.…

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How birdcages can be incubators for breakthrough innovation ideas

October 17, 2016

In The Innovation Formula, Amantha Imber offers an abundance of information, insights, and counsel about establishing and then nourishing a workplace culture within which innovation is most likely to thrive. In fact, there is no “formula” for creating an idea…

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