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Wired and Dangerous: How Your Customers Have Changed and What to Do About It Chip R. Bell and John R. Patterson Berrett-Koehler Publishers (2011) A comprehensive road map for the new landscape of customer relationships After carefully identifying the “what”…
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Leading Outside the Lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results Jon R. Katzenbach and Zia Khan Jossey-Bass/A Wiley Imprint (2010) Animal metaphors remain popular among authors of business books. Credit Jon Katzenbach and…
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Chesbrough is Adjunct Professor, Haas School of Business at the University of California, Berkeley, and Executive Director of its Center for Open Innovation. His landmark book Open Innovation: The New Imperative for Creating and Profiting from Technology (2003) articulated a new paradigm for industrial research and development. His more recent…
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In Leading Outside the Lines: How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results published by Jossey-Bass (2010), Jon R. Katzenbach and Zia Khan discuss the business-as-war mindset, one that “implies a military hierarchy, where strategic…
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Chesbrough is Adjunct Professor, Haas School of Business at the University of California, Berkeley, and Executive Director of its Center for Open Innovation. His landmark book Open Innovation: The New Imperative for Creating and Profiting from Technology (2003) articulated…
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Here is an excerpt from an article written by Heidi Grant Halvorson for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts,…
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Here is an excerpt from another outstanding article, written by Richard Rumelt and featured by The McKinsey Quarterly online. To read the complete article, please click here. * * * Bad strategy abounds, says UCLA management professor Richard Rumelt. Senior…
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Here is an excerpt from article written by Jon R. Katzenbach and Zia Khan for the Harvard Business blog. To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business…
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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior Kerry Patterson , Joseph Grenny , Ron McMillan, and Al Switzler McGraw-Hill (2005) Peril or Opportunity? As I read this exceptionally informative book, I was again reminded of the fact that…
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Make Time for What Matters Before It’s Too Late
Here is an excerpt from an article written by John Baldoni for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please…
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