Posts

To Change Company Culture, Start with One High-Impact Behavior

March 5, 2026

Here is an excerpt from an article written by James Elfer, Siri Chilazi and Edward Chang for Harvard Business Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration Credit: *…

Read More

What’s Your Edge? Rethinking Expertise in the Age of AI

March 5, 2026

Here is an excerpt from an article written by Ravikiran Kalluri for MIT Sloan Management Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration Credit:  Carolyn Geason-Beissel/MIT SMR…

Read More

Happy 30th Birthday, McKinsey.com

March 4, 2026

As I rapidly approach my 90th birthday this month, I am again reminded how precious time is and how quickly it usually — not always — seems to pass. That is certainly true of McKinsey.com. Here is a thirty-year timeline…

Read More

The Irresistible, and False, Myth of the Brontë Sisters

March 3, 2026

Here is an excerpt from an article written by Peter Ackroyd for The New Yorker. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Credits: Art work by Patrick Branwell Brontë /…

Read More

A Smarter Approach to Measuring Customer Experience

March 2, 2026

Here is an excerpt from an article written by Charles H. Patti , Maria M. van Dessel, and Steven W. Hartley for MIT Sloan Management Review. To read the complete article, check out others, sign up for email alerts, and obtain…

Read More

Seven steps to better brainstorming

March 1, 2026

Here is an excerpt from a classic article written by Kevin P. Coyne and Shawn T. Coyne for McKinsey Quarterly (March 1, 2011 ). To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click…

Read More

Gen AI Won’t Make Your Employees Experts

February 27, 2026

Here is an excerpt from an article by the editors at Harvard Business Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration Credit:    Calvin Sprague *…

Read More

The Solution to Service-Worker Churn

February 26, 2026

Here is a brief excerpt from an article by Santiago Gallino and Borja Apaolaza for Harvard Business Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration Credit:  Maria do…

Read More

Four Key Roles ‘Elders’ Offer Their Organizations

February 25, 2026

Here is an excerpt from an article written by David Hannah and Jeffrey Yip for MIT Sloan Management Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration…

Read More

Michelangelo & Titian: A Book Review by Bob Morris

February 24, 2026

Michelangelo & Titian: A Tale of Rivalry & Genius William E. Wallace Princeton University Press (February 2026) An “interesting story of their long-term mutual regard and reciprocal creativity”  Rivalries between and among great artists are inevitable, and usually for the…

Read More