Posts

Collective Genius: Revisiting a Review by Bob Morris

March 6, 2026

Collective Genius: The Art and Practice of Leading Innovation Linda Hill, Greg Brandeau, Emily Truelove, and Kent Lineback Harvard Business Review Press (2014) Valuable perspectives on the role of the leader in creating and then sustaining a culture within which…

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Why Gen AI Feels So Threatening to Workers…And What Leaders Can Do to Ease the Anxiety

March 6, 2026

Here is an excerpt from an article written by Erik Hermann, Stefano Puntoni and Carey K. Morewedge for Harvard Business Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Image Credit: …

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To Change Company Culture, Start with One High-Impact Behavior

March 5, 2026

Here is an excerpt from an article written by James Elfer, Siri Chilazi and Edward Chang for Harvard Business Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration Credit: *…

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What’s Your Edge? Rethinking Expertise in the Age of AI

March 5, 2026

Here is an excerpt from an article written by Ravikiran Kalluri for MIT Sloan Management Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration Credit:  Carolyn Geason-Beissel/MIT SMR…

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Happy 30th Birthday, McKinsey.com

March 4, 2026

As I rapidly approach my 90th birthday this month, I am again reminded how precious time is and how quickly it usually — not always — seems to pass. That is certainly true of McKinsey.com. Here is a thirty-year timeline…

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The Irresistible, and False, Myth of the Brontë Sisters

March 3, 2026

Here is an excerpt from an article written by Peter Ackroyd for The New Yorker. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Credits: Art work by Patrick Branwell Brontë /…

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A Smarter Approach to Measuring Customer Experience

March 2, 2026

Here is an excerpt from an article written by Charles H. Patti , Maria M. van Dessel, and Steven W. Hartley for MIT Sloan Management Review. To read the complete article, check out others, sign up for email alerts, and obtain…

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Seven steps to better brainstorming

March 1, 2026

Here is an excerpt from a classic article written by Kevin P. Coyne and Shawn T. Coyne for McKinsey Quarterly (March 1, 2011 ). To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click…

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Gen AI Won’t Make Your Employees Experts

February 27, 2026

Here is an excerpt from an article by the editors at Harvard Business Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration Credit:    Calvin Sprague *…

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The Solution to Service-Worker Churn

February 26, 2026

Here is a brief excerpt from an article by Santiago Gallino and Borja Apaolaza for Harvard Business Review. To read the complete article, check out others, sign up for email alerts, and obtain subscription information, please click here. Illustration Credit:  Maria do…

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