McKinsey & Company
I am among those in an international group whose members participate in global studies for McKinsey & Company. To read the report in which the most recent is discussed, check out other resources, learn more about the firm, obtain subscription…
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Transforming the customer experience requires a level of speed and precision that traditional approaches can’t meet. The best practitioners do it in real time. Here is a brief excerpt from an article written by Line Hartvig Müller, Andrea Peyracchia, and…
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High-level benchmarks often obscure paths to operations improvements. New data and metrics that tap underlying performance dynamics offer better visibility. Here is a brief excerpt from an article written by Per- Per-Magnus Karlsson, Shruti Lal, and Daniel Rexhausen for the…
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There are many paths to growth, and high performers take more than one—supported by reinforcing capabilities such as advanced analytics and digital customer-experience management. Here is a brief excerpt from an article written by Kabir Ahuja, Liz Hilton Segel,…
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Here is a brief excerpt from an article written by Marc Brodherson, Jason Heller, Jesko Perrey, and David Remley for the McKinsey Quarterly, published by McKinsey & Company. They explain how top-performing companies use four key management practices to turn…
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Here is a brief excerpt from an interview of Scott Richardson by Khushpreet Kaur for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about the firm, obtain subscription information,…
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Here is a brief excerpt from an article written by Julie Goran, Laura LaBerge, and Ramesh Srinivasan for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about…
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Here is a brief excerpt from an article written by Joao Dias, David Hamilton, Christopher Paquette, and Rohit Sood for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about…
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Here is a brief excerpt from an article written by Michael Chui, Vasanth Ganesan, and Mark Patel for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about the firm,…
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What it really takes to capture the value of APIs
Here is a brief excerpt from an article written by Keerthi Iyengar, Somesh Khanna, Srinivas Ramadath, and Daniel Stephens for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about…
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