Booz & Company

The Thought Leader Interview: Sylvia Nasar

September 26, 2011

Here is the introduction to an interview of Sylvia Nasar by Rob Norton as part of “The Thought Leader Interview” series featured by strategy+business magazine, published by Booz & Company. To read the complete interview, check out other resources, sign…

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Bottling Customer Experience

September 23, 2011

Here is an excerpt from an article by Theodore Kinni and featured by strategy+business magazine, published by Booz & Company. In it, Kinni — the co-author of Be Our Guest: Perfecting the Art of Customer Service — introduces a lesson in creating…

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Bottling Customer Experience

September 16, 2011

  Here is an excerpt from an article by Theodore Kinni and featured by strategy+business magazine, published by Booz & Company. To read the complete interview, check out other resources, sign up for free email alerts, and obtain subscription information,…

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A Conversation with Paul Leinwand and Cesare Mainardi, co-authors of The Essential Advantage

August 26, 2011

Here is an excerpt from another in a series of conversations sponsored by Booz & Company. In this instance, with Paul Leinwand and Cesare Mainardi, co-authors of The Essential Advantage: How to Win with a Capabilities-Driven Strategy, published by Harvard…

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How to Prevent Self-Inflicted Organizational Disasters

August 24, 2011

Here is an excerpt from an outstanding article written by Eric Kronenberg and featured by strategy+business magazine, published by Booz & Company. To read the complete article, check out a wealth of resources, and obtain subscription information, please click here.…

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Are You Ready for a Black Swan? Stress-Testing the Enterprise with Disrupter Analysis

August 22, 2011

Here is an excerpt from another article written by Matthew Le Merle and featured online by Booz & Company. As he explains in the article, Black Swans—unanticipated, catastrophic events—are impossible to predict on an individual basis, but they regularly occur.…

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Remember the Cube

August 13, 2011

James M. Kouzes is co-author (with Barry Z. Posner) of The Leadership Challenge. In the brief article that follows, featured  by Booz & Company’s strategy+business magazine, he introduces a passage on the importance of remembering where you started that appears…

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The Missing Link in Innovative Research

July 18, 2011

Here is an excerpt from an article co-authored by Anna Pettersson and August Vlak for strategy+business magazine, published by Booz & Company. To read the complete article, check out other resources, and obtain subscription information, please click here. *    …

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The Stagecraft of Steve Jobs: How Apple’s CEO uses narrative and dramatic techniques to manage his message

July 16, 2011

Here is an article about Abz Sharma and David Grant featured by strategy+business magazine, published by Booz & Company. It is based on their article, Narrative, Drama and Charismatic Leadership: The Case of Apple’s Steve Jobs (Subscription or fee required.), that…

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The Thought Leader Interview Series: Henry Chesbrough

June 18, 2011

Here is an excerpt from an interview of Henry Chesbrough by Rob Norton. It is the latest in The Thought Leader Interview Series featured by strategy+business magazine, published by Booz & Company. To read the complete interview, please click here. [Photograph…

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