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Here is a summary report on the results of a recent McKinsey Global Survey, results that indicate that executives expect that new digital technologies will transform their businesses, but many admit their companies are far from prepared in developing capabilities and meeting challenges. To read…
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The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset Bill Lee Harvard Business Review Press (2012) Estimates vary but, on average, it costs about six times more to add a new customer than it does…
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Richard Florida is author of the global best-sellers, The Rise of the Creative Class and Who’s Your City? A more recent book,The Great Reset, explains how new ways of living and working will drive post-crash prosperity. Other works include The Flight of the Creative…
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Here is a brief excerpt from an article written by Stew Friedman for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * …
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Here is an excerpt from an article written by John Coleman for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * * * It…
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The Value of Business Analytics: Identifying the Path to Profitability Evan Stubbs John Wiley & Sons (2011) How and why the success of selling the value of analytics depends on four key activities Although business analytics can probably be traced back at least to Frederick Winslow…
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Management in 10 Words: Practical Advice from the Man Who Created One of the World’s Great Retailers Terry Leahy Crown Business (2012) Whatever the “talk,” it must be “walked” to have any credibility. The most substantial benefit from this book is…
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Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Laurel J. Richie, president of the W.N.B.A. She says she’s learned…
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Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * Not everyone will be excited about…
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Customer Engagement: Three Myths about What They Want
Here is an excerpt from an article written by Karen Freeman, Patrick Spenner, and Anna Bird for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click…
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