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Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing Dave Kerpen McGraw-Hill (2011) How and why social media can increase our ability to listen, to respond, and to be empathic as no other…
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Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Dinesh C. Paliwal, the chairman,…
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Here is an excerpt from an article written by Geoffrey James for BNET, what has since become the CBS Interactive Business Network. To read the omplete article and obtain a free subscription to one or more of the newsletters, please…
Read MoreHere is an article written by Sir Richard Branson for BNET that has become CBS MoneyWatch, the CBS Interactive Business Network. To check out an abundance of valuable resources and obtain a free subscription to one or more of the…
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AMA Business Boot Camp: Management and Leadership Fundamentals That Will See You Successfully Through Your Career Edward T. Reilly, Editor AMACOM (2013) Information, insights, and counsel that are fundamental to personal growth and professional development The term “boot camp” is…
Read MoreThe term is generally associated with the research-driven collaborations of Robert S. Kaplan and David P. Norton, notably The Balanced Scorecard: Translating Strategy into Action (1996), The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (2000), Strategy…
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Here is an excerpt from an article written by Kris Routch for Talent Management magazine. He says it’s tough being a mid-level manager, but the role’s increasing complexity is the right stage on which to prep senior leaders.To read the…
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In Multipliers, written with Greg McKeown, Liz Wiseman juxtaposes two quite different types of persons whom she characterizes as the “Multiplier” and the “Diminisher.” Although she refers to them as leaders, suggesting they have supervisory responsibilities, they could also be direct…
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Taking Flight!: Master the DISC Styles to Transform Your Career, Your Relationships…Your Life Merrick Rosenberg and Daniel Silvert FT Press/Pearson Group (2012) Birdseye views on how to transform individual people as well as the relationships and organizations they share The…
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How to achieve large-scale transformation in a series of smaller pragmatic steps
Here is another online article from Deloitte’s Center for the Edge (probably co-authored by John Hagel III, John Seely Brown, and Lang Davison) that will assist rethinking the DNA of an organization. “The Center for the Edge, part of Deloitte…
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