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For the guests of his hotels, César Ritz focused on consistently providing superior service that he characterized as “invisible.” According to Andrew Sobel, there are five dimensions to a great client experience. Here is a brief excerpt from his monthly…
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Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Brian Halligan, the chief executive…
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Here is a brief excerpt from an outstanding article written by Nathan Heller for The New Yorker. To read the complete article, check out others, and obtain subscription information, please click here. * * * One Tuesday in January, 2007,…
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Special thanks to Red Caffeine Marketing for the design of this infographic. * * * I have posted information previously about a very important organization, the Inc. Small Giants Community and its Center for Values Driven Leadership. “How to Develop…
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Here is an excerpt from an article by William Launder for The Wall Street Journal in which he examines a recent and rapidly developing opportunity to combine knowledge leadership with digital marketing. To read the complete article, check out others,…
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Here is a brief excerpt from an article co-authored by Brad Brown, David Court, and Paul Willmott for the McKinsey Quarterly, published by McKinsey & Company. In it, they explain how leadership-capacity constraints are undermining many companies’ efforts. New management…
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Happiness: A New Perspective James Hadley Glenmore Publications (2013) A sound and sensible discussion of happiness on the other side of complexity Totaling 73 pages plus notes, this is a booklet rather than a book, one in which James Hadley…
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Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Jennifer Dulski who is president…
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I hope that at least a few of these recent posts will be of interest to you: BOOK REVIEWS Manage Your Day-to-Day: Build Your Routine, Find Your Focus, and Sharpen Your Creative Mind Jocelyn Glei, Editor Innovating Analytics: Word of…
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Doug Conant: Why These Are My Favorite Leadership Books
Thinking about giving books as holiday gifts? Here is a brief excerpt from an article by Doug Conant for LinkedIn during which he discusses seven of his favorite books about leadership. To read the complete article and check out others,…
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