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Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants Paul Cherry AMACOM (2017) “People don’t buy an 8th-of-an-inch drill bit. They buy an 8th-of-an-inch hole.” Theodore Levitt This the second edition of a book first published…
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Here is a brief excerpt from the transcript of a conversation involving Peter Breuer, Michael Chui, and Simon London for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about the…
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Impromtu: Leading in the Moment Judith Humphrey John Wiley & Sons (2017) The power of “truth, well-told” According to Judith Humphrey, “Impromptu speaking is an art that few have mastered. Yet it’s a critical skill for leaders — not just…
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50 Business Classics: Your shortcut to the most important ideas on innovation, management and strategy Tom Butler-Bowdon Nicholas Brealey (April 2018) “If you think education is expensive, try ignorance.” Ann Landers (Eppie Lederer) This is the latest in a series…
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Here’s aa brief but substantial article by Mark Roberti. The scope and depth of his impact on thought leadership in business is incalculable as is the value of his contributions to the development of RFID technologies within the global marketplace.…
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On Fire at Work: How Great Companies Ignite Passion in Their People Without Burning Them Out Eric Chester Sound Wisdom (2015) “Culture eats strategy for breakfast…lunch and dinner.” Peter Drucker Drucker’s statement acknowledges the power of a workplace culture in…
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Listen or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster Robert Bolton and Dorothy Grover Bolton AMACOM (2018) For many people, this can be “a new and much more effective way of listening.” Long ago…
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If Your Employee Annoys People, Gently Point Out How
Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * If your employee is irritating fellow colleagues, don’t let the…
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