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Nincompoopery: Why Customers Hate You — and How to Fix It John R. Brandt HarperBusiness Leadership (July 2019) How to understand, design, and deliver great value for everyone involved For such a colloquial word, nincompoop actually has a very learned…
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Super Thinking: The Big Book of Mental Models Gabriel Weinberg and Lauren McCann Portfolio/Penguin (June 1919) How to develop a mind that can jump jurisdictional boundaries to create unique value J. H. Flavell was probably the first to use the…
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Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * To be effective, leaders need their team’s trust.…
Read MoreHere is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * If you’re in a leadership position, you need to…
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Here is a brief excerpt from a book, Beyond Performance 2.0 written by Scott Keller and Bill Schaninger, that was featured in the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn…
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Many years ago when I began to teach English at the Kent School in Connecticut, I devised an acronym for my students based on two primary sources: Aristotle’s Rhetoric (4th century BCE) and Modern Rhetoric (1949) co-authored by Cleanth Brooks…
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Here is a brief excerpt from a special report — in this instance by Anu Madgavkar, James Manyika, Mekala Krishnan, Kweilin Ellingrud, Lareina Yee, Jonathan Woetzel, Michael Chui, Vivian Hunt, Sruti Balakrishnan — for the McKinsey Global Institute that was…
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How to Break Through an Impasse in a Meeting
Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * What do you do when the purpose of…
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