Here is an excerpt from the transcript of a video interview of James Wei by Daniel Zipser and Udo Kopka for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up for email alerts, please click here.

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Daniel Zipser: As Kang Shi Fu CEO, how have you seen the tastes of Chinese consumers change over the years, and how has this affected your business?

James Wei: Typically, we see China’s defining characteristic as its size, but it is also the most demanding market in the world. I often tell people from overseas that they need to look at China as a continent. Each province has a population bigger than some European countries. I also say that China has “five Ds.” The first is increasing income disparities. We are beginning to see large differences between the haves and have-nots, and between the regions. The other four Ds I describe as “diversities.” We see huge diversity in terms of the weather, culture, or language, and also diversity of regional cuisines, not to mention drinking cultures and taste preferences. The final diversity is in the go-to-market strategies: the various channel retail formats, including e-commerce and on-premise consumption—things are getting more diverse and you cannot have a one-size-fits-all solution.

Udo Kopka: What trends in food and beverage consumption have you seen develop in recent years in China, and what do you think the future holds?

Wei: In food and beverage, as in everything else, we see a lot of talk about “premiumization.” However, premiumization is not homogenization. We still have the characteristic of diversity, and premiumization means different things for different income brackets. Speaking simply, people I’ll call affluent have been looking for healthier, better ingredients. They’re looking for taste coming out of a natural-flavoring system. But working-class people are looking for higher CP—cost performance—value, and they’re looking for different varieties. And everyone wants product safety.

Zipser: How has Kang Shi Fu adapted to cater to Chinese consumers’ growing demand for premium products?

Wei: This issue has three different elements: one is product development, another is go-to-market strategy, and the third is how we communicate with consumers. In terms of product development, we need to have differentiated pricing across our product offering. We cannot have one product for everybody. The days of mass production are over. It’s about giving the right product at the right time to the right consumer in the right place.

For tier one, or the affluent class, we introduced a new product called “E Noodle Place,” with the aim of competing with the home-delivery business. You can get delivery almost like you’d eat in noodle shops: similar size of beef, similar noodle type, but in a more comprehensive range. We then gather consumer data on whether the portion of noodles was large enough or if the flavor was too salty, etc. In the old days, you’d have to go through waves of research and then bring out a mass product. Now, we leverage e-commerce capabilities for instant feedback, allowing us to form a granular understanding of our consumers and what they are looking for.

Soup-base flavoring provides another insight. A quarter century ago, when we started in China, the diet didn’t have enough nutrition. So, we gave people meat cooked in palm oil, and they said, “Wow, I’m getting real food.” Even having grease floating on the soup was considered good. But 25 years later, urban, affluent consumers are thinking, “Oh, am I taking in too many calories? Is this the lifestyle I want?” They want a soup that is gently cooked with bones. The flavor profile is very different, and the soup is not as greasy. But the working-class still hanker for the old days. They want food that gives them calories; they need the energy for physically arduous work.

When it comes to the go-to-market strategy, we used to just sell through one channel: mom-and-pop shops. Now, we have several on-premise channels. You have to be where people will eat and drink, where they travel, and where they consume entertainment. You have QSR [quick-service restaurants], theme parks, train stations, and restaurants. All these places are not necessarily on the go. They’re sit-down places. The channel fragmentation is here to stay. In addition, there’s e-commerce, and within that you have B2B commerce and B2C commerce.

The third element is communication. We know the affluent have an emotional need to showcase their status with flashy packaging. But working people also have emotional cravings, though these tend to be more about family values. We will see other profiles emerge as technology helps us develop deeper insights into consumer preferences.

Kopka: Are you thinking about further improving distribution in rural areas?

Wei: Yes. As the Chinese economy grows, we are seeing new consumers emerge in northern, lower-tier cities who are able to afford branded goods. This is a huge opportunity, but we are aware we have to supply them with products with high CP value. We compete with local competitors in low-tier cities. Our positioning is rather premium in those markets, but we do need to offer a good product and good value, and then communicate that through media that is going to reach these new consumers. We also have to have infrastructure partners that develop the mobile technology platforms to serve people with information, while also collecting data on the best way of serving these local stores.

Kopka: A lot of innovation in the digital space is driven by Chinese tech companies. How are these innovations impacting the food and beverage industry here in China?

Wei: A lot of people say that e-commerce enables niche brands to prosper. But on the other hand, e-commerce players still prefer to work with a big company that has the scale and capability to take maximum advantage of the opportunities. In product development, it’s about data mining, and working together with either Alibaba or Tencent to develop insights on consumer preferences.

Of course, we’ll also offer a broader range of pricing tiers for certain mass, and even niche brands, which if we didn’t offer, would be served by our competitors. On communication, alongside data mining, you can pair big data with programmatic ad buying, tailoring and targeting your messaging to specific audiences.

The biggest opportunity, one which few have realized so far, is to fully realize the link between content, media, the shopping experience, and the manufacturers themselves. No single manufacturer or e-commerce operation can do that alone. We have to develop an ecosystem where we can work together and satisfy consumers based on our adage of getting the right people at the right time in the right place with the right offer or message.

Kopka: Let’s talk about you as a person. You’ve worked in prestigious multinational consumer-goods companies such as P&G and Beiersdorf. How is life different now in your role as CEO of Kang Shi Fu?

Wei: I was very fortunate because the development of Asia’s economy made my career. I went to the United States in the early 1980s, studied for an MBA, and then joined a multinational. They hired me because of China’s rise, and I’m grateful to have this opportunity. I guess my generation was in the right place at the right time.

Now it’s time for me to give back to society. That’s why I wanted to join an Asian company and replicate the two aspects in which any bottom-to-top multinational excels: professional business-management know-how, in terms of systems and templates that allow a company to operate on an international scale, and a talent-development structure that allows these companies to enter a new market and thrive. That is something I admire in successful multinationals. Of course, there are drawbacks. Sometimes, the capital market forces managers to be too short term. You manage by quarters. This presents an opportunity for Chinese companies, many of which are funded by entrepreneurs and have much longer horizons that enable them to do the right thing for the company.

However, if a local company can get the systems and talent development right, then one day it will be able to compete. I want Kang Shi Fu to be more professional than my local competitors. But, I hope our competitive advantage versus multinationals is that we are more local. We can be more in touch with consumers, and that’s really our internal goal: to make Kang Shi Fu competitive in this global, demanding market.

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Here is a direct link to the complete article.

James Wei is CEO of Kang Shi Fu. This interview was conducted by Udo Kopka, a senior partner in McKinsey’s Hamburg office, and Daniel Zipser, a senior partner in the Shenzhen office.