Posts

The CEO’s new technology agenda

January 20, 2020

  Here is an excerpt from an article written by Klemens Hjartar, Krish Krishnakanthan, Pablo Prieto-Munoz, Gayatri Shenai, and Steve Van Kuiken for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn…

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The wit and wisdom of Samuel Johnson

January 19, 2020

Here is a selection of observations by Samuel Johnson (1709-1784) He was an English writer who made lasting contributions to English literature as a poet, playwright, essayist, moralist, literary critic, biographer, editor, and lexicographer. He was a devout Anglican. Politically,…

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Hardiness: A book review by Bob Morris

January 19, 2020

Hardiness: Making Stress Work for You to Achieve Your Life Goals Steven J. Stein and Paul T. Bartone Wiley (January 2020) How to manage pressure rather than be controlled by stress In their Harvard Business Review article, “Pressure Doesn’t Have…

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Boosting contact-center performance through employee engagement

January 19, 2020

  Here is an excerpt from an article written by Whitney Gretz and Raelyn Jacobson for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up…

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Go Like Hell: A book review by Bob Morris

January 18, 2020

Go Like Hell A.J. Baime Houghton Mifflin Harcourt  (2010) For many people, a great read; for motor racing fans, a “must read” Note: I read and reviewed this book when it was first published and recently re-read it before seeing…

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The wit and wisdom of Flannery O’Connor

January 18, 2020

Here is a brief selection of observations by Flannery O’Connor (1925-1964). She is considered one of the best short story authors of the 20th century. She wrote about religious themes and southern life. * * * There’s many a bestseller…

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What’s wrong with solutions selling—and how to put it right

January 18, 2020

Here is an excerpt from an article written by Boudewijn Driedonks, Berenika Hengstebeck, and Michael Viertler for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign…

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All You Have to Do Is Ask: A book review by Bob Morris

January 17, 2020

All You Have to Do Is Ask: How to Master the Most Important Skill for Success Wayne Baker Currency/Random House (January 2020) Tools for being more successful at whatever you do. “Then anything is possible — even miracles” So, what…

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Women Matter: Ten years of insights on gender diversity

January 17, 2020

Here is an excerpt from an article written by Sandrine Devillard, Alix de Zelicourt, Cecile Kossoff, Eric Labaye, and Sandra Sancier-Sultan for the McKinsey Quarterly, published by McKinsey & Company. They introduce what is surely a “must read” for many…

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Breaking Down the Barriers to Innovation

January 16, 2020

  Here is an excerpt from an article written by Scott D. Anthony, Paul Cobban, Rahul Nai and Natalie Painchaud for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free…

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