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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Lessons to be learned from the paragon of legendary customer service Does your organization need to…
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All Are Welcome: How to Build a Real Workplace Culture of Inclusion that Delivers Results Cynthia Owyoung McGraw Hill (February 2022) “Your people won’t care how much you know until they know how much you care.” Theodore Roosevelt Maya Angelou…
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Here is another superb article from David Gelles for The New York Times in which he shares his conversation with Karen S. Lynch. To read the complete article, check out others, and obtain information about deep-discount subscriptions, please click here.…
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Low-Hanging Fruit: 77 Eye-Opening Ways to Improve Productivity and Profits Jeremy Eden and Terri Long Wiley (2014) How to “get a good cash crop yield from business innovation” Years ago, I helped a Fortune 50 company establish an electronic suggestion…
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I am again deeply grateful to IMDb for providing an abundance of information about Martin Scorcese‘s life and work. He was born on November 17, 1942 in Queens, New York City, to Catherine Scorsese (née Cappa) and Charles Scorsese, who both worked…
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Connectable: How Leaders Can Move Teams from Isolated to All In Ryan Jenkins and Steven Van Cohen McGraw Hill (March 2022) The power and impact of thinking in terms of first-person PLURAL pronouns Why did Ryan Jenkins and Steven Van…
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The Neutrality Trap: Disrupting and Connecting for Social Change Bernard Mayer and Jacqueline N. Font-Guzmán Wiley (January 2022) “What got you here won’t get you there.” Marshall Goldsmith My own opinion is that what got you here won’t even allow…
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Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative Jennifer Edwards and Katie McCleary McGraw Hill (February 2022) ‘The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw…
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Here is an excerpt from an article written by Carmen Acto for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts, please…
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How to be an excellent CEO: Be your most effective self
Feel like you have an ever-growing pile of things to do and never enough time to get it all done? Here’s how the most successful CEOs deal with that problem: They of course ensure everything that needs to get done…
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