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Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative Jennifer Edwards and Katie McCleary McGraw Hill (February 2022) ‘The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw…
Read MoreHere is a brief excerpt from an article in The Washington Post by Dana Milbank. To read the complete article, check out others, and obtain information about deep-discount subscriptions, please click here. * * * It’s a case of the…
Read MoreTwelve Years a Slave: The Black History Classic Solomon Northrup, with an Introduction by David Fiske and Edited by Tom Butler-Bowdon Capstone/A Wiley Brand (October 2021) After his enslavement ended, here’s the rest of his story. A few months ago,…
Read MoreAs you probably know already, TED is a nonprofit devoted to spreading ideas, usually in the form of short, powerful talks (18 minutes or less). TED began in 1984 as a conference where Technology, Entertainment and Design converged, and today…
Read MoreConverted: The Data-Driven Way to Win Customers’ Hearts Neil Hoyne Portfolio/Penguin (2022) How and why strategic interactions with customers can build and strengthen relationships with them Jackie Huba and Ben McConnell wrote a book in which they explain how to…
Read MoreHere is an excerpt from an article written by Michael Mankins for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts,…
Read MoreHere is an excerpt from an article written by Rasmus Hougaard, Jacqueline Carter, and Marissa Afton for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and…
Read MoreWhy Design Matters: Conversations with the World’s Most Creative People Debbie Millman Harper Design/An imprint of HarperCollinsPublishers (February 2022) “Design is not just what it looks like and feels like. Design is how it works.” Steve Jobs In Song of…
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Are You Aware of Your Biases?
Here is an excerpt from an article written by Carmen Acto for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts, please…
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