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The Oz Principle: Getting Results Through Individual and Organizational Accountability Roger Connors, Tom Smith, and Caig Hickman Portfolio/Penguin Group (2004) Note: I recently re-read this book while formulating questions fir an interview of its co-authors and found it even more…
Read MoreAs all supervisors already know, employees can be either positively or negatively engaged. The former are evangelists; the later are subversives. The challenge is to develop and then retain the number of evangelists. How? The Container Store is among very…
Read MoreAdam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Marjorie Kaplan, president of the…
Read MoreStrategic Alliances: Three Ways to Make Them Work (Memo to the CEO) Steve Steinhilber Harvard Business Press (2008) This is one of the titles in the “Memo to the CEO” series published by Harvard Business Press, each less than 200…
Read MoreHere is an excerpt from an article written by Heidi Grant Halvorson for the Harvard Business Review blog. To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business Review’s…
Read MoreMost change initiatives fail or at least fall far short of original expectations and reasons vary from one debacle to the next. John Kotter has identified what he believes are the eight most common mistakes that are made and what…
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Difficult Conversations: Nine Common Mistakes
Here is an excerpt from an article written by Sarah Green for the Harvard Business Review blog. To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business Review’s Daily…
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