Commentaries

How to use metrics to quantify performance

July 8, 2021

In Decoding Greatness, Ron Friedman explains how the best in the world reverse engineer their success. He extends the concept of reverse engineering into a wide range of applications that include but are not limited to investing. Carl Gustav Jacobi,…

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How to Prevent a Rising Star from Flaming Out

July 8, 2021

  Here is an excerpt from an article written by Balazs Szatmari, Dirk Deichmann, Jan van den Ende, and Brayden G King for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth…

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Courageous Leadership: Ernest Shackleton

July 5, 2021

In Forged in Crisis, Nancy Koehn focuses on five quite different leaders who exemplify the power of courage in turbulent times: Ernest Shackleton, Abraham Lincoln, Frederick Douglass, Dietrich Bonhoeffer, and Rachel Carson. These are among her comments about Shackleton: Although…

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Painting the Tension at America’s Founding Moment

July 4, 2021

Here is a brief excerpt from a superb article by Meir Soloveichik for The Wall Street Journal. To read the complete article, check out others, and obtain information about deep-discount subscriptions, please click here. * * * The most famous…

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A Covey of Quotations

July 2, 2021

Here are seven quotations, a few of which you may not have seen before. 1. “In order to have a conversation with someone, you have to reveal yourself.” James Baldwin 2. “Once we rid ourselves of traditional thinking we can…

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Courageous Leadership: Abraham Lincoln

July 2, 2021

In Forged in Crisis, Nancy Koehn focuses on five quite different leaders who exemplify the power of courage in turbulent times: Ernest Shackleton, Abraham Lincoln, Frederick Douglass, Dietrich Bonhoeffer, and Rachel Carson. These are among her most thoughtful comments about…

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Building a Data-Driven Culture from the Ground Up

July 1, 2021

Here is an excerpt from an article written by S.N. Subrahmanyan and Sanjay Jalona for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive…

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The wit and wisdom of Daniel Kahneman

June 30, 2021

Daniel Kahneman is an Israeli psychologist and economist notable for his work on the psychology of judgment and decision-making, as well as behavioral economics, for which he was awarded the 2002 Nobel Memorial Prize in Economic Sciences. Here is a…

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Prediction: The future of CX

June 29, 2021

Here is an excerpt from an article written by Rachel Diebner, Mike Thompson, David Malfara, Kevin Neher, and Maxence Vancauwenberghe for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about…

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The eight trends that will define 2021–and beyond

June 26, 2021

Here is an excerpt from a conversation involving Celia Huber and Kevin Sneader for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up for email…

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