Book Reviews
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Lessons to be learned from the paragon of legendary customer service Does your organization need to…
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All Are Welcome: How to Build a Real Workplace Culture of Inclusion that Delivers Results Cynthia Owyoung McGraw Hill (February 2022) “Your people won’t care how much you know until they know how much you care.” Theodore Roosevelt Maya Angelou…
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Low-Hanging Fruit: 77 Eye-Opening Ways to Improve Productivity and Profits Jeremy Eden and Terri Long Wiley (2014) How to “get a good cash crop yield from business innovation” Years ago, I helped a Fortune 50 company establish an electronic suggestion…
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Connectable: How Leaders Can Move Teams from Isolated to All In Ryan Jenkins and Steven Van Cohen McGraw Hill (March 2022) The power and impact of thinking in terms of first-person PLURAL pronouns Why did Ryan Jenkins and Steven Van…
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The Neutrality Trap: Disrupting and Connecting for Social Change Bernard Mayer and Jacqueline N. Font-Guzmán Wiley (January 2022) “What got you here won’t get you there.” Marshall Goldsmith My own opinion is that what got you here won’t even allow…
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Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative Jennifer Edwards and Katie McCleary McGraw Hill (February 2022) ‘The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw…
Read MoreTwelve Years a Slave: The Black History Classic Solomon Northrup, with an Introduction by David Fiske and Edited by Tom Butler-Bowdon Capstone/A Wiley Brand (October 2021) After his enslavement ended, here’s the rest of his story. A few months ago,…
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Converted: The Data-Driven Way to Win Customers’ Hearts Neil Hoyne Portfolio/Penguin (2022) How and why strategic interactions with customers can build and strengthen relationships with them Jackie Huba and Ben McConnell wrote a book in which they explain how to…
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Why Design Matters: Conversations with the World’s Most Creative People Debbie Millman Harper Design/An imprint of HarperCollinsPublishers (February 2022) “Design is not just what it looks like and feels like. Design is how it works.” Steve Jobs In Song of…
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The Interesting Narrative of Olaudah Equiano: The Black History Classic Olaudah Equiano, with an Introduction by Michael Taylor and Edited by Tom Butler-Bowdon Capstone/A Wiley Brand (October 2021) Here’s “a painful and often shocking” but nonetheless riveting account of a…
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