Month: March 2022
Converted: The Data-Driven Way to Win Customers’ Hearts Neil Hoyne Portfolio/Penguin (2022) How and why strategic interactions with customers can build and strengthen relationships with them Jackie Huba and Ben McConnell wrote a book in which they explain how to…
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Stop Focusing on Profitability and Go for Growth
Here is an excerpt from an article written by Michael Mankins for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts,…
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