Month: February 2012

Kristi Hedges: An interview by Bob Morris

February 2, 2012

Kristi Hedges is a leadership coach, speaker and author. In her 20-year career working with leaders to help them communicate more effectively she’s encountered every personality type imaginable, yet remains more than a little passionate that anyone can learn presence. Her workshops and leadership coaching programs have been…

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Puns for Educated Minds

February 2, 2012

1. The fattest knight at King Arthur’s round table was Sir Cumference. He acquired his size from too much pi. 2. I thought I saw an eye-doctor on an Alaskan island, but it turned out to be an optical Aleutian…

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Mark Miller: An interview by Bob Morris

February 2, 2012

Mark Miller is a business leader, best-selling author and communicator. He began his Chick-fil-A career working as an hourly team member in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations,…

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Creating Demand: The Secrets of Truly Magnetic Offers

February 1, 2012

How do some companies generate runaway growth and extraordinary customer loyalty, even in a sluggish economy? Adrian Slywotzky, an Oliver Wyman senior partner and bestselling author, examines the unpredictable dynamics of demand creation in his latest book, Demand: Creating What…

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Why You Should Stop Trying to Delight Your Customers: The Idea in Practice

February 1, 2012

Here is an article written by Matthew Dixon, Lara Ponomareff, and Anastasia Milgramm for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts,…

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Harvard Business Review on Aligning Technology with Strategy: A book review by Bob Morris

February 1, 2012

Harvard Business Review on Aligning Technology with Strategy Various Contributors Harvard Business Review Press (2011) How and why technology should support your organization’s strategy…not the other way around This is one of the volumes in a series of anthologies of…

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