Month: June 2011
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted…
Read MoreTourists visit the Kuha Karuhas pavilion located inside the Phraya Nakhon cave, in the Khao Sam Roi Yot national park, some 300 km south of Bangkok, Thailand, on December 5, 2010. The pavilion was built in 1890 on the…
Read MoreHere is an article written by Bettina Chang for Talent Management magazine. To check out all the resources and sign up for a free subscription to the TM and Chief Learning Officer magazines published by MedfiaTec, please click here. * …
Read MoreThe Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail Clayton M. Christensen HarperCollins (2003) A brilliant analysis of a multi-dimensional paradox Having just re-read this business “classic,” I admire it even more now than I did when it…
Read MoreWhat are “The 14 Biggest Ideas of the Year”? Thanks to The Atlantic magazine and its superb website, you have two options to consider: 1. Please click here to read the article in which Big Ideas are discussed. 2. Please…
Read MoreHere is an excerpt from an article written by H. James Wilson and Elaine Eisenman for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR…
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Joe’s Journal: Innovation Without Borders
Here’s a treat: A special edition of Joe’s Journal, featuring a talk that Joe Maciariello, the Drucker Institute’s academic and research director, delivered at the inaugural TEDxOrangeCoast event, “Innovation Without Borders,” on May 19 in Costa Mesa, Calif. To see…
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