Jim O’Toole
Sense & Respond: How Successful Organizations Listen to Customers and Create New Products Continuously Jeff Gothelp and Josh Seiden Harvard Business Review Press (February 2017) Engage an organization in a two-way conversation with its market(s) and customers, integrated at all…
Read MoreMission Control: How Nonprofits and Governments Can Focus, Achieve More, and Change the World Liana Downey Bibliomotion Media (2016) How to develop a powerful strategy that sharpens organizational focus on achieving more to change the world According to Liana Downey,…
Read MoreLook: A Practical Guide for Improving Your Observational Skills James H. Gilmore Greenleaf Book Group Press (2016) How and why “what you look at informs what you think about, which [then] influences what you act upon” I share Jim Gilmore’s…
Read MoreDelivering on Digital: The Innovators and Technologies That Are Transforming Government William D. Eggers RosettaBooks (June 2016) How to attract, hire, train, and then retain the talent for digital thinking that can transform any organization This book’s title refers to…
Read MoreBeyond Competitive Advantage: How to Solve the Puzzle of Sustaining Growth While Creating Value Todd Zenger Harvard Business Review Press (June 2016) How and why better corporate theories generate better strategies “with a higher possibility of success” Long ago, Peter…
Read MoreThe Elephant in the Boardroom: How Leaders Use and Manage Conflict to Reach Greater Levels of Success Edgar Papke Career Press (2015) How and why great leaders embrace conflict as an opportunity rather than view it as a peril In…
Read MoreThe Optimistic Workplace: Creating an Environment That Energizes Everyone Shawn Murphy AMACOM (2015) How and why optimism energizes a workplace culture so that personal growth and professional development can thrive Long ago, Henry Ford suggested, “Whether you think you can…
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Why Culture Still Matters
Peter Drucker once suggested that “culture eats strategy for breakfast.” There is no denying the power of culture. Indeed, Jim O’Toole suggests that the strongest resistance to change is cultural in nature, the result of what he so aptly characterizes…
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