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Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning and Kerry Bodine New Harvest/Houghton Mifflin Harcourt (2012) There’s “bad news” and there’s “good news” Development of the concept of customer-centrism predates Barbara Bund’s business…
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Michael Marquardt is Professor of Human Resource Development and International Affairs at George Washington University. Mike also serves as President of the World Institute for Action Learning. He has held a number of senior management, training and marketing positions and has trained managers in over 100 countries since beginning…
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“I believe that any problem can be solved with a picture. And that anybody can draw it.” Dan Roam is the author of two international bestsellers, The Back of the Napkin: Solving Problems and Selling Ideas with Pictures and Unfolding the Napkin: The Hands-On Method for Solving Complex…
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Here are two of Dan Roam’s core beliefs: “I believe that any problem can be solved with a picture. And that anybody can draw it.” That’s not a BS blurb from one of his books, articles, or speeches. He lives those…
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