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Rebecca Costa is a sociobiologist who offers a genetic explanation for current events, emerging trends and individual behavior. A thought-leader and provocative new voice in the mold of Thomas Friedman, Malcolm Gladwell and Jared Diamond, Costa examines “the big picture”– tracing everything from terrorism, crime on…
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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty Carmine Gallo McGraw-Hill (2012) How to provide an “insanely great” customer experience Those who have read The Presentation Secrets of Steve Jobs and/or The Innovation Secrets of Steve Jobs already…
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Here is an excerpt from an article written by Walter Isaacson for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click…
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The Advantage: Why Organizational Health Trumps Everything Else In Business Patrick Lencioni Jossey-Bass/A Wiley Imprint (2012) The power of redundant “overcommunication” of what is most important to achieve and sustain organizational health After eight bestselling business fables, Patrick Lencioni has…
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Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Terry Tietzen, founder and C.E.O.…
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Congratulations to William Zinsser, winner of this year’s National Magazine Award in the category of Digital Commentary. Zinsser, 89, beat out CNET’s Molly Wood, The Daily Beast’s Michelle Goldberg, The New Yorker writers on Osama bin Laden, and Rolling Stone’s Matt…
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Here is an excerpt from an article written by Jack Zenger and Joseph Folkman for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email…
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Power Questions: Build Relationships, Win New Business, and Influence Others Andrew Sobel and Jerold Panas John Wiley & Sons (2011) If you don’t know the right questions to ask and how/when to ask them, you’ll never find the right answers.…
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Centered leadership: How talented women thriveHere is an excerpt from another outstanding article featured by The McKinsey Quarterly, published by McKinsey & Company. It was co-authored by Joanna Barsh, Susie Cranston, and Rebecca A. Craske. Granted, this article appeared in…
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The executive’s guide to better listening
Here is an excerpt from another outstanding article, written by Bernard T. Ferrari and featured by the website of The McKinsey Quarterly, published by McKinsey & Company. To check out the wealth of free resources, learn more about the firm,…
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