Posts

Michael Lee Stallard: An interview by Bob Morris

September 24, 2011

Stallard is the president of the consulting firm E Pluribus Partners. Formerly, he was an investment banker who later in his career became the chief marketing officer for businesses at Morgan Stanley and Charles Schwab. He is the primary author…

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Joe’s Journal: The Three Dimensions of the Corporation

September 24, 2011

Here is the latest post by Joseph A. Maciariello featured in the Joe’s Journal series at the Drucker Exchange (Dx) sponsored by the Drucker Institute. The Drucker Exchange (the Dx) is a platform for bettering society through effective management and…

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Management Tips from Harvard Business Review: A book review by Bob Morris

September 24, 2011

Management Tips from Harvard Business Review Various Contributors Harvard Business Review Press (2011) 150 “tips”…almost unlimited “icebergs” Here are 150 “Management Tips of the Day” that have been featured by the Harvard Business Review blog (http://blogs.hbr.org/). On average, each has…

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How and why asking the “ultimate question” can create the ultimate competitive advantage

September 23, 2011

I have read and reviewed all of Fred Reichheld’s previous books and thus was especially interested in reading his latest, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World, co-authored with a Bain colleague, Rob…

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How and Why to Disrupt Yourself

September 23, 2011

Here is an excerpt from an article written by Whitney Johnson for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click…

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Bottling Customer Experience

September 23, 2011

Here is an excerpt from an article by Theodore Kinni and featured by strategy+business magazine, published by Booz & Company. In it, Kinni — the co-author of Be Our Guest: Perfecting the Art of Customer Service — introduces a lesson in creating…

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The Sugary Secret of Self-Control: A book review of Willpower: Rediscovering the Greatest Human Strength

September 22, 2011

Here is an excerpt from an article that appeared in The New York Times (September 2, 2011). It is Steven Pinker’s review of Roy F. Baumeister and John Tierney’s Willpower: Rediscovering the Greatest Human Strength, recently published by Penguin Press.…

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The Back of the Napkin: A book review by Bob Morris

September 22, 2011

The Back of the Napkin: Solving Problems and Selling Ideas with Pictures
 Dan Roam Portfolio/Penguin (2009) I read the original (published in 2008) and then this second edition with increasing admiration. As I began to work my way through Dan…

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Unfolding the Napkin: A book review by Bob Morris

September 22, 2011

  Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures Dan Roam Portfolio/Penguin (2009) In this sequel to his previous Napkin book, Dan Roam reaffirms many of the same core values and principles while developing them…

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Richard Rumelt’s reflections on Apple and Steve Jobs

September 22, 2011

Here is a recent post by Richard Rumelt. He is the author Good Strategy/Bad Strategy: The Difference and Why It Matters and the Harry and Elsa Kunin Professor of Business and Society at the UCLA Anderson School of Management.   I…

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