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Jonathan Swift: The Reluctant Rebel John Stubbs W.W. Norton (February 2017) A “reluctant rebel” who was “large,” who “contained multitudes” There is no shortage of biographical material about Jonathan Swift (1667–1745) so for most people, what Robert DeMaria, Jr. provides…
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Originals: How Non-Conformists Move the World Adam M. Grant Viking The 18th century economist Richard Cantillon coined the word entrepreneur, which means literally “bearer of risks.” Wharton professor Adam Grant wouldn’t question that entrepreneurs accept more risk than most. But in his new book, Originals, he challenges the conventional…
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Here is an excerpt from an article written by Peter Heslin, Susan J. Ashford, and Lauren Keating for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription…
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Here is an excerpt from an especially interesting article by Richard Feloni for Business Insider in which he discusses one of the most influential as well as highly respected people in modern technology. Steve Jobs revered him. In fact, Campbell…
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Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * If you’re preparing yourself for a conversation that you’ve…
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There are many paths to growth, and high performers take more than one—supported by reinforcing capabilities such as advanced analytics and digital customer-experience management. Here is a brief excerpt from an article written by Kabir Ahuja, Liz Hilton Segel,…
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Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life Mark Goulston AMACOM (2015) There’s an old Quaker saying: “All the world is mad except me and thee, and sometimes I wonder about thee.” Psychiatrist…
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Joseph A. Michelli McGraw-Hill David McCullough chronicles the stories of great Americans. Global consultant Michelli chronicles the stories of great customer service companies. In previous titles Michelli has dissected the…
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Seven Things Successful Work-Seekers Do
Bruce Hazen is the co-author of the recently published book, Business Models for Teams: See How Your Organization Really Works and How Each Person Fits In, published by Portfolio/Penguin Random House (June 2017). Here are the dos and don’ts he…
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