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The Simple Truths of Service: Inspired by Johnny the Bagger Ken Blanchard and Barbara A. Glanz Sourcebooks, Inc. (2017, 2018) Why and how almost anyone “can be a Johnny” The results of all of the major research studies of customer…
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In Where Good Ideas Come From, Steven Johnson explores the natural history of innovation. He offers nine lessons to be learned. Here are the first three: Lesson 1: Evolution and innovation usually happen in the realm of the adjacent…
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In The Origin of (almost) Everything, Graham Lawton and his colleagues at New Scientist explain what happened immediately after the Big Bang occurred. “Around 13.8 billion years ago matter, energy, time and space spontaneously sprang from nothing in the…
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Here is a brief excerpt from an article written by Matt Banholzer, Fabian Metzeler, and Erik Roth the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out other resources, learn more about the firm, obtain…
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Women in Science: 50 Fearless Pioneers Who Changed the World Hardcover Rachel Ignotofsky Ten Speed Press (2016) Standing atop the shoulders of so many “giants” I read this book in combination with Catherine Thimmesh’s Girls Think of Everything, regretting that…
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Girls Think of Everything: Stories of Ingenious Inventions by Women Catherine Thimmesh, Illustrated by Melissa Sweet Houghton Mifflin Harcourt (2002) An entertaining as well as informative celebration of ingenuity I read this book in combination with Rachel Ignotofsky’s Women in…
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Here is an excerpt from an article written by Mutsa Chironga, Georges Desvaux, and Acha Leke for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up…
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The Wise Advocate: The Inner Voice of Strategic Leadership Art Kleiner, Jeffrey Schwartz, and Josie Thomson Columbia Business School Publishing (January 2018) Here are the neural dynamics of decision-making for those in leadership positions As I began to read this…
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What the Top Innovators Get Right
Here is an excerpt from an article by Barry Jaruzelski, Robert Chwalik, and Brad Goehle for Strategy+Business, published by certain member firms of the PwC network. To read the complete article and check out others, please click here. * *…
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