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I am grateful to the editors of Encyclopedia Britanica for providing biographical information about David Mamet, one of the most active and productive thought leaders in contemporary society. He was born November 30, 1947, in my hometown, Chicago). He is…
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Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Micah Solomon HarperCollins Leadership January 2020) How to create customer evangelists In the updated edition of The Experience Economy (first published in 1999),…
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Here is a brief article written by Kevin Sneader and Lareina Yee for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up for email…
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Restoring the Soul of Business: Staying Human in the Age of Data Rishad Tobaccowala HarperCollins Leadership/An imprint of HarperCollins (January 2020) How and why great companies achieve an appropriate balance between their data and their story Machines do not possess…
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Life isn’t everything: Mike Nichols, as remembered by 150 of his closest friends Ash Carter and Sam Kashner Henry Holt and Company (November 2019) Thank you, Igor Mikhail Peschkowsky, for the pleasure of your company…and humanity Here’s how Ash Carter…
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The Art of War: A New Translation by Michael Nylan Sun Tzu W.W. Norton & Company (January 2020) A classic within western civilization has been revitalized W.W. Norton has proudly published this volume, one that, “for the first time in…
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The Strategy Book: How to think and act strategically to deliver outstanding results Max McKeown Pearson (2020) “The essence of strategy is choosing what not to do.” Michael Porter Not everyone agrees with Michael Porter’s assertion. Those who do include…
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Flat, Fluid, and Fast: Harness the Talent Mobility Revolution to Drive Employee Engagement, Accelerate Innovation, and Unleash Growth Brynne Kennedy McGraw Hill Education (2019) What — if anything — do you know about the Talent Mobility Revolution? According to Brynne…
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Here is an excerpt from an article written by Chris Bradley, Marc de Jong, and Wesley Walden for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm,…
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Don’t Just Have a To-Do List — Timebox It
Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * In the run-up to the new year, we’re resharing…
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