Interviews
Dean R. Spitzer is a leading consultant and researcher in the field of business and performance measurement associated with IBM’s Almaden Services Research group. He has over 30 years of experience in helping individuals and organizations achieve superior performance by…
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Fred Reichheld is the author of the book, The Ultimate Question: Driving Good Profits and True Growth. Acclaimed by business leaders as the “godfather of customer loyalty, Reichheld’s most recent book shows organizations how to achieve organic growth, tell…
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Michael Ray was selected to be the first John G. McCoy-Banc One Corporation Professor of Creativity and Innovation and of Marketing (Emeritus) at Stanford University’s Graduate School of Business. He is a specialist in new paradigm business, creativity, innovation,…
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Until recently, James O’Toole was Research Professor in the Center for Effective Organizations at the University of Southern California, and the Mortimer J. Adler Senior Fellow of the Aspen Institute. Currently, he is the Bill Daniels Distinguished Professor in Business…
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Kiechel is author of The Lords of Strategy. The book reflects much of what he has learned in three decades of reporting and writing on business, including over 100 interviews—a few stretching over days—for this work alone. In recent years…
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Erik Calonius is a former reporter, editor, and London correspondent for the Wall Street Journal. He served as Miami Bureau Chief for Newsweek Magazine, where he was nominated for the Overseas Press Award, and as an editor and writer for Fortune magazine,…
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John Medina is a developmental molecular biologist focused on the genes involved in human brain development and the genetics of psychiatric disorders. He has spent most of his professional life as a private research consultant, working primarily in the biotechnology…
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Jon R. Katzenbach is a Senior Partner with Booz & Company where he launched and now leads the Katzenbach Center at Booz. He is a recognized expert in leadership, organizational performance, teaming, culture, and employee motivation. His published works include Why…
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Roger Martin has served as dean of the Rotman School of Management at University of Toronto since 1998. He was formerly a director of Monitor Company, a global strategy consulting firm based in Cambridge, Massachusetts. During his 13 years with…
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Carla O’Dell is the president of APQC (American Productivity & Quality Center),an internationally recognized, not-for-profit organization dedicated to process and performance improvement. She joined APQC in 1978 as an adviser and researcher. Over the years, her fields of expertise and…
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