Commentaries

The CEO’s new technology agenda

January 20, 2020

  Here is an excerpt from an article written by Klemens Hjartar, Krish Krishnakanthan, Pablo Prieto-Munoz, Gayatri Shenai, and Steve Van Kuiken for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn…

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The wit and wisdom of Samuel Johnson

January 19, 2020

Here is a selection of observations by Samuel Johnson (1709-1784) He was an English writer who made lasting contributions to English literature as a poet, playwright, essayist, moralist, literary critic, biographer, editor, and lexicographer. He was a devout Anglican. Politically,…

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Boosting contact-center performance through employee engagement

January 19, 2020

  Here is an excerpt from an article written by Whitney Gretz and Raelyn Jacobson for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up…

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The wit and wisdom of Flannery O’Connor

January 18, 2020

Here is a brief selection of observations by Flannery O’Connor (1925-1964). She is considered one of the best short story authors of the 20th century. She wrote about religious themes and southern life. * * * There’s many a bestseller…

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What’s wrong with solutions selling—and how to put it right

January 18, 2020

Here is an excerpt from an article written by Boudewijn Driedonks, Berenika Hengstebeck, and Michael Viertler for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign…

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Women Matter: Ten years of insights on gender diversity

January 17, 2020

Here is an excerpt from an article written by Sandrine Devillard, Alix de Zelicourt, Cecile Kossoff, Eric Labaye, and Sandra Sancier-Sultan for the McKinsey Quarterly, published by McKinsey & Company. They introduce what is surely a “must read” for many…

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One of the most fascinating word origins in the English language: Berserk

January 15, 2020

Etymology – the study of word origins – is a fantastically interesting discipline that yields some incredible facts about where the hugely diverse array of words that make up the English language come from. Whether you’re a native speaker or…

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Get the Most Out of 360-Degree Reviews

January 15, 2020

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. *     *     * Online and interview-based 360-degree reviews can be a valuable…

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When women lead, workplaces should listen

January 14, 2020

Here is an excerpt from an article written by Natacha Catalino and Kirstan Marnane for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up for…

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Remembering Unita Blackwell

January 14, 2020

Here is an excerpt from another profile of courage in The New York Times‘ series, “The Lives They LIved, in this instance written by Maggie Jones. To read the complete article as well as others, please click here. * *…

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