Month: January 2020
Hardiness: Making Stress Work for You to Achieve Your Life Goals Steven J. Stein and Paul T. Bartone Wiley (January 2020) How to manage pressure rather than be controlled by stress In their Harvard Business Review article, “Pressure Doesn’t Have…
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Go Like Hell A.J. Baime Houghton Mifflin Harcourt (2010) For many people, a great read; for motor racing fans, a “must read” Note: I read and reviewed this book when it was first published and recently re-read it before seeing…
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Here is a brief selection of observations by Flannery O’Connor (1925-1964). She is considered one of the best short story authors of the 20th century. She wrote about religious themes and southern life. * * * There’s many a bestseller…
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Here is an excerpt from an article written by Boudewijn Driedonks, Berenika Hengstebeck, and Michael Viertler for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign…
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All You Have to Do Is Ask: How to Master the Most Important Skill for Success Wayne Baker Currency/Random House (January 2020) Tools for being more successful at whatever you do. “Then anything is possible — even miracles” So, what…
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Here is an excerpt from an article written by Sandrine Devillard, Alix de Zelicourt, Cecile Kossoff, Eric Labaye, and Sandra Sancier-Sultan for the McKinsey Quarterly, published by McKinsey & Company. They introduce what is surely a “must read” for many…
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Here is an excerpt from an article written by Scott D. Anthony, Paul Cobban, Rahul Nai and Natalie Painchaud for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free…
Read MoreEtymology – the study of word origins – is a fantastically interesting discipline that yields some incredible facts about where the hugely diverse array of words that make up the English language come from. Whether you’re a native speaker or…
Read MoreHere is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. * * * Online and interview-based 360-degree reviews can be a valuable…
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Boosting contact-center performance through employee engagement
Here is an excerpt from an article written by Whitney Gretz and Raelyn Jacobson for the McKinsey Quarterly, published by McKinsey & Company. To read the complete article, check out others, learn more about the firm, and sign up…
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