Month: January 2016
The Confidence Game: Why We Fall for It…Every Time Maria Konnikova VIKING/An Imprint of Random House (2016) A brilliant analysis of “the aristocrats of crime” and how they manipulate their gullible victims Long before we are adults and others have…
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Here is an excerpt from an article written by Sydney Finkelstein for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts,…
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The Washington Post has published the winning submissions to its yearly contest, in which readers are asked to supply alternate meanings for common words. And the winners are: 1. Coffee, n. The person upon whom one coughs. 2. Flabbergasted, adj.…
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“A wise person knows when and how to make the exception to every rule. A wise person knows how to improvise. Real-world problems are often ambiguous and ill-defined and the context is always changing. A wise person is like a…
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Marty Neumeier began his career as a designer, but soon added writing and strategy to his repertoire, working variously as an identity designer, art director, copywriter, journalist, package designer, magazine publisher, and brand consultant. By the mid-1990s he had developed…
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Joseph A. Michelli McGraw-Hill (2016) “The Best or Nothing”: The Mercedes-Benz Way As those who have read one or more of his previously published books already know, Joseph Michelli possesses…
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Deep Work: Rules for Focused Success in a Distracted World Cal Newport Grand Central Publishing (2016) “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle Those who aspire to “connect sacredness inherent in…
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Here is an article written by the Editors of the McKinsey Quarterly, published by McKinsey & Company, in which they identify what readers selected as the Ten Most Popular Articles on Marketing & Sales (2015). To check out other resources,…
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Primed to Perform: How to Build the Highest Performing Cultures Through the Science of Total Motivation Neel Doshi and Lindsay McGregor HarperBusiness/An Imprint of HarperCollins (2015) How to make every single person in your organization solve problems 10% better, 10%…
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Spend wisely, not more, on IT
Recent research from the banking sector suggests that more IT investment doesn’t necessarily boost profits, but targeted investments in particular areas might. Here is a brief excerpt from an article written by Matthias Hoene for the McKinsey Quarterly, published by…
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