Month: June 2015
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine Jeanne Bliss John Wiley & Sons (2015) How to lead a customer-driven business transformation by establishing value for the role of the chief customer officer This is a sequel…
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Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Lori Senecal, global C.E.O. of…
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Over the years, I have frequently engaged in rather lively conversations with other NFL fans with regard to who should be on the all-time best team. My own choices are limited to those I have seen play in person or…
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Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. He has found that “the difficulty in starting companies is not just about finding the…
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Here is an excerpt from an article written by Wanda T. Wallace and David Creelman for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and…
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Here is a brief excerpt from an article by Daniel Goleman that originally appeared in Harvard Business Review (December 2013), The Focused Leader , was selected by the HBR Editors to be included in HBR’s 10 Must Reads 2015: The…
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Here is a brief excerpt from an interview of David McCullough by Diane Tedeschi that appears in Air & Space magazine. The Pulitzer Prize winner tells the human story behind the invention of the airplane. To read the complete interview,…
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Here is a brief excerpt from an article by W. Chan Kim and Renée Mauborgne that originally appeared in Harvard Business Review (May 2014), Blue Ocean Leadership, was selected by the HBR Editors to be included in HBR’s 10 Must…
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Here is a brief article written by Herminia Ibarra for Harvard Business Review and the HBR Blog Network. To read the complete article, check out the wealth of free resources, obtain subscription information, and receive HBR email alerts, please click…
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Measuring the Benefits of Employee Engagement
Here is a brief excerpt from an article by V. Kumar and Anita Pansarim for MIT Sloan Management Review. To read the complete article, check out other resources, and obtain subscription information, please click here. * * * It’s well…
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