The Cleveland Clinic Way: Lessons in Excellence from One of the World’s Leading Health Care Organizations
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way James Merlino, M.D. McGraw-Hill (2014) “One of the most important things done is to define why we’re here — for patients.” Toby Cosgrove Note: Delos M. (“Toby”) Cosgrove,…
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The Cleveland Clinic Way: Lessons in Excellence from One of the World’s Leading Health Care Organizations Toby Cosgrove, M.D. McGraw-Hill (2014) How and why group practices can provide much better – and much less expensive — healthcare There are valuable…
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Think Big, Start Small, Move Fast: A Blueprint for Transformation from the Mayo Clinic Center for Innovation Nicholas LaRusso, Barbara Spurrier, and Gianrico Farrugia McGraw-Hill (2014) How almost any organization can transform itself with high-impact innovation The success or failure…
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