Micah Solomon
Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Micah Solomon HarperCollins Leadership January 2020) How to create customer evangelists In the updated edition of The Experience Economy (first published in 1999),…
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What you can learn from Southwest Airlines’ culture
Here is an excerpt from an excellent article written by Micah Solomon and featured online at the Washington Post website. To read the complete article, check out other resources, and obtain subscription information, please click here. * * * A…
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