Jaime and Josefina Chua Tiampo Professor of Business Administration at Harvard Business School

Managing the support staff identify crisis

December 21, 2010

In an article written for the Harvard Business School Working Knowledge online, Ranjay Gulati points out that employees not connected directly to profit and loss can suffer from a collective “I-am-not-strategic” identity crisis. Gulati suggests that business managers allow so-called…

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