If Only We Knew What We Know
Wiser: Getting Beyond Groupthink to Make Groups Smarter Cass R. Sunstein and Reid Hastie Harvard Business Review Press 2014) How to separate, implement, and optimize the divergent and convergent stages of every problem-solving process As I began to read this…
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Carla O’Dell is president of APQC and is considered one of the world’s leading experts in knowledge management (KM). In 1995 and under O’Dell’s direction, APQC launched its first KM best practices consortium study called Emerging Best Practices in Knowledge Management. Thirty-nine organizations sponsored the groundbreaking study. Since then,…
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The Importance of Making Brilliant Mistakes
In Paul Schoemaker’s latest book, Brilliant Mistakes , he observes: “The key question companies need to address is not ‘Should we make mistakes?’ but rather ‘Which mistakes should we make in order to test our deeply held assumptions?’” I cite…
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